About us
Digital Civic Hub
What is the Digital Civic Hub?
The Digital Civic Hub is a community centered, mobile-based digital platform established under the Mardan Tehsil Government Takht Bhai to enable citizens, especially youth and marginalized groups to report, track, and follow up on local civic issues such as water, sanitation, waste management, roads, and streetlights. Implemented by IRSP, the Hub uses simple and accessible tools (WhatsApp, mobile-friendly web forms, and a lightweight app) to connect residents with relevant municipal departments, while maintaining a transparent dashboard that displays complaint status, response times, and resolutions.
Why does the Digital Civic Hub exist?
The Digital Civic Hub exists to address gaps in civic participation, accountability, and service delivery caused by slow, informal, and inaccessible traditional complaint mechanisms.
In Takht Bhai Mardan, citizens, particularly youth, women, persons with disabilities, and minorities often lack awareness of complaint pathways and face weak follow-up from authorities. The Hub provides a centralized, structured, and transparent digital mechanism that strengthens community government linkages, modernizes civic engagement, and transforms citizens from passive recipients into active participants in local governance.
How does the Digital Civic Hub help citizens?
The Digital Civic Hub helps citizens by offering easy, 24/7 access to civic issue reporting through familiar tools like WhatsApp and simple web forms, even for low-literacy users via voice notes and images. It ensures documented follow-up, sends complaints to the correct departments, and shares progress updates publicly to enhance transparency. Through youth-led civic monitoring, digital literacy, and cybersecurity training, the Hub empowers communities to safely engage online, verify service delivery on the ground, and hold authorities accountable leading to improved responsiveness and trust in local government.
What is the pilot nature of the project?
The Digital Civic Hub is implemented as a 3-month pilot initiative in one selected Neighborhood Council of Takht Bhai Mardan Tehsil Government to test a low-cost, scalable, and replicable model of digital civic engagement. The pilot focuses on learning-by-doing: generating evidence on complaint resolution timelines, user participation, and government responsiveness. Lesions learned, data analytics, and documented case studies will inform a policy brief and scale-up strategy, supporting replication across additional Neighborhood Councils and integration into city-wide service delivery systems.
Integrated Regional Support Program (IRSP)
IRSP is a multi sector development organization working on integrated development approach to bring a sustainable development in the region. IRSP was evolved from Pak-German IRDP and went through many phases of its development.
Before 1994, RDOs were continually working with Pak German IRDP Mardan for social mobilization and support of the VOs and WOs. These RDOs had close coordination with IRDP. During 1994-95, the RDOs realized the need for central coordination, managing and lobbying body of that could replace IRDP at phasing out in December 2000. The RDOs thus jointly decided to form a divisional level body to maintain the socio-economic development in the area in collaboration with Local Govt., external donors and other developmental organizations. Thus RCD was established to manage the RDOs at regional level.
The management of IRSP as an organization was formally structured to replace IRDP after its phasing out in December 2000. Since January 2001 it has been working with this structure under the governance of BoD of IRSP formed from RDOs.
IRSP Vision
Quality living Standards for All
IRSP’s Mission
IRSP endeavors to mobilize and build the capacity of local people, service providers and advocate for the rights and benefits of communities to contribute to the national and international developmental goals
